Consumer protection

On 1 January 2011, the Australian Consumer Law commenced and the Trade Practices Act 1974 was repealed and replaced by the Competition and Consumer Act 2010. The Australian Consumer Law provides for:

  • National consumer protection and fair trading laws
  • Enhanced enforcement powers and redress mechanisms
  • A national unfair contract terms law
  • A new national product safety regime
  • A new national consumer guarantees law

Contractual agreement

Students who enrol in a training program with The Business School Pty Ltd should be aware that they are entering into a contractual agreement. With a view to ensuring all students are fully aware of their rights and obligations, The Business School Pty Ltd will design agreements, enrolment forms, service agreements or similar using a logical format and simple English. This may include, but is not limited to:

  • Wording that allows the perspective student to know what he / she is agreeing to
  • Clearly explained disclaimers
  • No misleading or deceptive behaviour
  • No actions, omissions or dialogue (written or verbal) that may force or coerce the student
  • Fair dealings for disadvantaged students