CHC33015 Certificate III in Individual
Support (Ageing)

Get the skills, knowledge and experience you need to begin your career in Support Work!

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Domestic Enrolment Period Starts Feb 2023

International Student Intake April 2023

CHC33015 Certificate III in Individual
Support (Ageing)

Get the skills, knowledge and experience you need to begin your career in Support Work!

Domestic Enrolment Period Starts Feb 2023

International Student Intake April 2023

The Business School RTO 45230



  • Accelerate your career

  • Make a positive impact to people’s lives

  • Expand your opportunities to gain employment

  • Gain hands on experience with this highly sought-after course


  • Innovative Courses

  • Student Focussed Learning

  • Approachable, Friendly Staff

  • Excellent Academic Reputation

  • Flexible Online Delivery Options


This course is suitable for students who are interested in working in an individual support or aged care role without any previously completed formal qualifications or individuals who may be unemployed or looking for a career change.

This course is also suitable for International students who are traveling to Australia to gain individual support skills required to obtain employment when they return to their home countries.

Aged Care Support Worker

  • Make a lasting impact

  • Build a fulfilling relationship

  • Rewarding career options

In-Home Aged Care Support Worker

  • Meet new and different people

  • Make lasting connections

  • Learn a variety of new skills

Independant Aged Care Support Worker

  • Learn alot about resilience and strength

  • Variety of clients and work

  • Improve your work/life balance



Individual support workers provide support and care according to the client’s individualised care plan. Care plans provide care directions for the client’s holistic care needs. Holistic includes physical, emotional, spiritual, cultural, and social needs.

Health, as defined by the World Health Organisation (WHO), is ‘the state of complete physical, mental and social well-being and not merely the absence of disease or infirmity’.

A person’s well-being is thought of as a combination of social, physical, emotional and cultural aspects of their life. It is associated with life satisfaction and happiness.

Supporting a client with their social, physical, emotional and cultural needs is taking a holistic approach to care. Individual support workers have a duty of care to support each individual to meet their health and well-being needs. Having our needs met not only helps us to survive but also to function and take part in the world around us.

All living things, including humans, are made up of cells. The cell is the basic unit of all living things. Its basic functions include metabolism and reproduction. There are trillions of cells in our body. They group together to form tissues, which carry out a particular task in an organism. A group of tissues form organs, which perform specific functions in the human body. Body systems are comprised of organs, e.g. the respiratory system.

Service providers, as set by industry standards, have legal and ethical responsibilities to fulfil to their clients. This is to ensure that clients consistently receive high-quality and safe support services.

What does this mean for individual support workers? This means individual support workers must also fulfil these legal and ethical responsibilities to:

  • Their clients
  • Their clients’ families and carers
  • The support facility they are working in
  • Their supervisors
  • Their co-workers

Workplace health and safety (WHS) is everyone’s responsibility, including the individual support workers.

Complying with WHS laws, for an individual support worker, means taking reasonable steps to ensure your own, your clients, and others’ health and safety. This is the individual support worker’s duty of care.

Communication is used in a variety of areas in working in this sector:

  • Assisting a client with his activities of daily living (ADLs).
  • Consulting with supervisor and co-workers about workplace and healthy procedures.
  • Clarifying instructions with supervisor on how a procedure is done.
  • Clarifying the needs and preferences of the client.

Part of fulfilling ethical and legal responsibilities the individual support worker must essentially be able to work with diverse people; to have sufficient cultural awareness, to acknowledge others’ cultural and linguistic backgrounds, to respect others regardless of their race, gender, skin colour, language, religion, or disability, and to appreciate diversity.

People who have become elderly, that is 65-years-old and above, and adults who have been diagnosed with a disability are meant to be empowered to live independent and quality lives. Service providers provide personal support for older persons and persons with disability in the following contexts:

  • Residential Aged Care – It is for older persons who can no longer be supported in their homes. Residential aged cares can either be permanent or short-term (respite care).
  • Home and Community Care – It provides basic support services for older persons and persons with a disability and their carers, while they continue to live in their own homes and the community.
  • Community Care – It provides support services for people with disability and their carers, in their own homes and in the community, instead of having them institutionalised.

Facilitate the empowerment of older people in both the residential aged care sector and home and community support sector.

Residential aged care sector
Residential aged care is for the elderly whose care needs can no longer be met within their own homes. 

Home and community support sector
The choice of older persons to live independently in their own homes is recognised and considered regarding providing support services.

There are different reasons why older people move to residential care homes. They may have a disability or illness that require support and cannot be provided anymore in their own homes. They may be living along and needing help with their day-to-day tasks. They may have families, friends or a carer that is unable to support them with their needs. Older persons who have been diagnosed with dementia are recommended to be situated in residential care homes as they need formal care to support their daily living.

There are illnesses that are life-threatening and incurable. Most of these can lead to other illnesses and are causing the person pain and distress, both physically and psychologically. As these illnesses are irreversible and the chance of the person’s recovery in the long-term is low, it is recommended that the person is placed under palliative care.

Work in partnership with older people and their carer/s to implement strategies to minimise the risk of falls.

You have the responsibility to ensure the health, safety, and wellness of your patients. To achieve this, you must understand the essential role that you play in IPC (guidelines), including implementing standard and additional precautions and following the correct procedures in handling incidents and equipment. You must also be able to assess and identify the risks and hazards associated with your job so that you can apply the appropriate control measures to mitigate them.

To achieve this qualification, the candidate must complete at least 120 hours of work placement.


Some of the learning outcomes in the CHC33015 Certificate III in Individual Support (Ageing) are:

  • Provide personal support services to older people
  • Follow safe work practices for direct client care
  • Implement falls prevention strategies
  • Recognise and promote ways to support healthy functioning of the body
  • Provide person-centred care and support to people living with dementia
  • Recognise and support individual differences and promote independence
  • Communicate with people from diverse backgrounds and situations
  • Identify and respond to legal requirements and ethical responsibilities
  • Apply principals and aims of a palliative approach when supporting individuals
  • Follow standard and additional precautions for infection prevention and control

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