At The Business School (TBS), our dedicated Student Support and Counselling team is ready to assist you. Whether you have questions or concerns, we are here to help. You can get in touch with us via email, phone or by visiting our campus in person.

We provide the following comprehensive services:

Academic Learning Support: Our team can support you with various aspects of your studies, including course progress, attendance, assessment feedback, learning resources and study skills. To schedule an appointment with an academic adviser, please email [email protected].

Counselling Support Services: At TBS, we care about your well-being and academic success. Our academic counsellors and/or qualified welfare counsellors are available to address academic and/or personal issues that may impact your well-being, such as stress, anxiety, motivation, time management and maintaining a healthy life balance. Our counselling services are free and confidential and open to all TBS students. To arrange a session with a counsellor, please email [email protected] or call 02 9167 3960.

Emergency support: If you experience a personal emergency that affects your studies, please notify us as soon as possible. You can contact our Student Services Team in person at Reception, email to [email protected] or call the TBS emergency number +61426137988 (after regular business hours).

Student Support Services

Our student support team is here to assist you in various ways, including face-to-face meetings, email correspondence and phone conversations. You can rely on us for any queries or concerns related to your timetable, breaks, course progression, special considerations, counselling support, grades or letters to government departments. To reach our friendly team, you can contact us via email at [email protected], by phone at 02 9167 3960 or visit us in person at Reception.

In the case of personal emergencies that may impact your studies, it is crucial that you inform TBS as soon as possible. Please reach out to the Student Support Team as your initial point of contact. You can do this by contacting Reception or sending an email to [email protected].

Please contact the Student Support Team in the first instance. The Student Support Team can be contacted through Reception or email ([email protected]).

At TBS, we are committed to providing the best resources and support for our students’ learning and academic success. As part of our comprehensive student services, we allow students to borrow laptops and books to assist them with their study needs while on campus.

Students can borrow laptops and books from our Student Support team at Reception for the duration of their time on campus. This will allow students to have access to laptops with the necessary software and applications required for their class work. These laptops provide students with the flexibility to work on assignments, conduct research, and collaborate with peers, both in and outside the classroom. By offering access to laptops, we ensure that all students can fully engage in the digital learning environment and make the most of their academic experience.

On Campus Wi-Fi

Our campus boasts comprehensive Wi-Fi coverage, ensuring that students have access to a stable and secure network connection throughout their time on campus. Whether they are in classrooms, libraries, study halls or common areas, students can easily connect their laptops to the campus Wi-Fi network or borrow a school laptop and be connected.

By providing a fully Wi-Fi enabled campus, we empower students to leverage the vast resources available on the internet for their academic activities. With their own laptops connected to the campus network, students can engage in online discussions, work on group projects and share resources seamlessly. This digital connectivity fosters a dynamic and collaborative learning environment, where students can exchange ideas and learn from one another.

Moreover, the campus Wi-Fi enables students to stay connected via various equipment such as phones, laptops, tablets or iPads. To ensure the security and integrity of our Wi-Fi network, we have implemented robust measures to protect against unauthorized access and maintain student privacy. Our IT department continuously monitors the network, updates security protocols and provides technical support to students to ensure a smooth and secure online experience.

At TBS, we value the opinions and experiences of our students. We understand that constructive feedback and suggestions play a crucial role in improving our services, programs and overall student experience.

To provide an accessible platform for students to express their thoughts, we have implemented a dedicated Student Feedback/Suggestion Box conveniently located in the front office area. We believe that by offering this avenue for communication, we empower students to actively participate in shaping their educational journey and contribute to the continuous improvement of our institution.

Once the feedback and/or suggestions are received, our dedicated team reviews and analyses them on a regular basis. We carefully consider each submission, identify common themes, and take appropriate actions to address the concerns raised. This may involve implementing changes, initiating discussions with relevant stakeholders, or providing additional support and resources where needed.

The Student Feedback and Suggestion Box serves as a tangible symbol of our commitment to student satisfaction and continuous improvement. It reinforces our belief that student voices are invaluable in shaping the educational environment and driving positive change.

All students have the right to make complaints, and to appeal against decisions. Students are informed at orientation, on noticeboards and through the Students’ Handbook, as a minimum.  Should a student be unsure of where or how to make a complaint or require assistance with accessing and/or completing Complaint forms they can seek support and assistance from any TBS staff member.  All students are advised that their agreement with TBS does not remove the right to take further action under Australia’s consumer protection laws. TBS’ dispute resolution processes do not circumscribe the student’s right to pursue other legal remedies.

A complainant may make a complaint orally or in writing. At all times, TBS will make every effort to accommodate for a student’s English language ability and cultural knowledge.

Details of the complainant will be kept confidential and disclosed only to the people directly involved in the process, such as the managers handling the complaint. Such details will not intentionally be communicated to other students or people outside the organisation except in the case of government agencies and departments requesting the information or performing an audit. All complaint registers and documents relating to the complaint will be kept in a secure file to maintain confidentiality.

Principles of fairness will be exercised throughout the complaint/appeals process and the student’s enrolment must be maintained during the complaints and appeals process. Where the matter is an appeal against a decision to report a student for unsatisfactory course progress or unsatisfactory attendance, this includes any period when the issue is under consideration by an external body.

At TBS, we prioritize creating an inclusive and supportive campus environment. To meet the diverse needs of our students, we provide essential spaces such as a student kitchen, dining area, and common space. The student kitchen is equipped with modern appliances and utensils, allowing students to prepare their own meals and snacks. Within the kitchen, our welcoming dining area offers seating for students to enjoy their meals together, fostering connections and a sense of community. We also offer complimentary coffee, tea, hot chocolate and milk to fuel and refresh our students. Microwaves are available for heating food during lunch or dinner times.

At our institution, we are dedicated to supporting our students throughout their educational journey. We encourage all students to take advantage of our valuable resource, help and support services and make the most of their time on campus.

For a list of emergency and support information please click here.

TBS is available on an emergency after hours contact number for matters that may be critical. Please use the after-hours emergency contact number +61426137988

We look forward to meeting you and supporting you throughout your journey at TBS.