Glenn is an accomplished leader, facilitator and positive psychology coach.
Since 2005, Glenn has been supporting customer-facing teams in service delivery, customer experience and leadership development. During the period 2009-2017, Glenn had the opportunity to lead several large teams (100-130 pax) within the finance industry, including the Advice business for one of Australia’s largest industry superannuation funds.
In his last corporate role, Glenn transformed the team’s performance and operational efficiency, through mentoring and empowering middle management to be accountable for results and utilising their considerable knowledge to achieve, without the need for micro-management. Glenn also embedded a client engagement framework which saw NPS results increase from 42% to 83%; developed an emerging leaders program for 8 team members which had a 100% placement rate (within 6 months) and established a coaching culture at all levels of leadership.
Glenn is an expert at making connections between technical content and the practical application in the workplace, and is passionate about helping individuals and teams discover their “why” and thrive, personally and professionally.
Since February 2017, Glenn has been operating as leadership development consultant and coach, working with individuals from the finance industry, accounting, the legal profession and education.
Glenn’s main ethos is to ‘leave it better than he found it’ whether a team of 2 or 200 is involved. This is achieved through an unwavering passion for helping individuals and their teams see the best in themselves and others, overcome any limiting beliefs and define a clear path for sustainable success.